Returns and Refunds

We want you to be happy with your purchase. If something isn't right, this policy explains how returns and refunds work at TurfTrek. Orders ship directly from our fulfillment partner's warehouse, so please contact us before sending anything back so we can give you the correct return instructions.

1. Return window

You may request a return within 30 days of delivery. We accept returns of items you no longer want, as well as items that arrive damaged, defective, incorrect or materially different from their description.

2. Eligible condition

To be eligible for a return of an item you no longer want, the product must be:

New and unused.
Complete, with all original parts, accessories, manuals, keys and batteries.
Returned in its original packaging.

Items that have been used, fueled, assembled beyond what is needed for inspection, damaged after delivery, or returned incomplete are not eligible for return as unwanted items. This does not affect your options for damaged, defective, incorrect or misdescribed products described in section 6.

3. How to request a return

Contact us within 30 days of delivery by email at service@servicephysical.net or through our contact page.
Include your order number, the item you want to return, and the reason for the return.
We will send you a return authorization with return instructions and the return address.

Please do not ship an item back without a return authorization. Returns sent without authorization, or to the wrong address, may not be accepted.

4. Return method and destination

Returns are shipped by mail or freight carrier to the authorized return address in your return instructions. Because orders ship from our fulfillment partner's warehouse, the return address may be the warehouse rather than our business address.

5. Return shipping costs

Items you no longer want: you are responsible for arranging and paying for return shipping.
Damaged, defective, incorrect or materially misdescribed items: TurfTrek covers reasonable return shipping costs.

6. Damaged, defective or incorrect products

If your order arrives damaged, defective, incorrect or materially different from its description, please contact us promptly. Include your order number, photos of the item and packaging, and any relevant delivery evidence, such as notes made on the carrier's delivery receipt. We will review the issue and provide return instructions, a replacement or a refund as appropriate.

7. Restocking fees

There is no restocking fee on returns.

8. Inspection and refunds

Returned items are inspected after they arrive at the return address.
We will email you to let you know whether your return has been approved.
Once your return is approved, your refund is initiated to your original payment method within 5–10 business days.

After the refund is initiated, your bank or payment provider may need additional time to post the credit to your account.

9. Exchanges

We do not offer direct exchanges. If you would like a different item, return the eligible item under this policy and place a new order.

10. Cancellations

If you need to cancel an order, contact us as soon as possible. We will accept cancellation requests made before the order ships, where operationally possible. Once an order has shipped, it can no longer be cancelled, but eligible items may be returned under this policy.