Shipping policy

Last updated: October 26, 2026

How orders are fulfilled

TurfTrek orders are fulfilled and shipped directly to you by our fulfillment partner from their warehouse.

Free shipping

Shipping is free on every order to the destinations listed below. No shipping charge is added at checkout, and checkout shows your shipping as free before you pay.

United States shipping

We ship to addresses in the 48 contiguous United States and Washington, DC. Our equipment ships by LTL freight with free shipping.

International shipping

We ship to the countries listed below with free shipping.

Eligible countries: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates and United Kingdom.

Free shipping covers delivery only. International orders may be subject to import duties, taxes or customs fees in the destination country, which are not included. If you have questions about an international order, please contact us before you buy.

Destinations we do not currently ship to

We do not currently ship to Alaska, Hawaii, US territories, Morocco, or any country not listed above. Checkout will not offer shipping to these destinations.

Processing and delivery times

We do not currently publish a standard processing time or delivery estimate. Timing depends on our fulfillment partner, the freight carrier and your location. If you need your equipment by a particular date, please contact us before you order and we will confirm timing for your address.

Freight delivery

Riding mowers, tractors and other large equipment are heavy and are delivered by freight carrier. Please make sure someone is available to receive the delivery and that you have a safe way to unload the shipment. Whether services such as liftgate unloading, residential delivery or a scheduled delivery appointment are available depends on the carrier and your address. If your delivery location needs any of these, please contact us before ordering so we can confirm what is possible.

Tracking your order

Tracking information is provided after your order is dispatched. When the carrier tracking number is available, we add it to your order and you receive a shipping confirmation email with a tracking link. If you need an update, contact us with your order number.

Inspecting your delivery

Please inspect your delivery when it arrives and before signing for it where possible. If anything is damaged, note it on the carrier's delivery receipt, take photos of the item and packaging, and contact us promptly with your order number. Damaged, defective and incorrect items are handled under our Return and Refund Policy.